When anyone asks me how does operations handles such large growth and development of stores and is still fully staffed my response is simple, deep bench, bench and more bench. Over twenty years ago BurgerBusters Inc. began the bench planning process (store rosters) to truly understand the strength of its people in the stores. What started as a task has evolved into the corner stone of the operations platform.
Every store manager, District Manager and Vice President is accountable each period to assess and forecast the correct staffing levels and training and development of all employees in the store. Building people capability to ensure employees of Burger-Busters grow in their careers and can achieve high-er level positions. The standard for the company is to have two back up RGMs in each district and one future DM identified in each district to take on future growth.
In 2012 the organization introduced the 3 x 3 process to properly calibrate and put all managers on personal development plans. The 3 x 3 process along with period bench planning has allowed operations to ensure all future stores have the correct managers in place. The back half of 2017 the 3 x 3 process will be put back into place, thus allowing greater growth in the future.
By: Joe Mangano
Chief Operating Officer
